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ChatGPT Not Working? How to Check and Fix It

Short answer: If ChatGPT won't load, shows an error, or stops mid-answer, check OpenAI's status page first, then try a few browser and app fixes.

TL;DR: quick fix

Check if ChatGPT is down for everyone.
Refresh the page or start a new chat.
Log out and back in.

Is ChatGPT down?

Before you change settings, check OpenAI Status. If there's an outage, wait it out.

How to fix it: step by step

Check whether ChatGPT is down for everyone: look at status.openai.com and recent posts from the service's official status account before changing anything on your device.
Refresh the page or start a new chat.
Log out and back in.
Try a private/incognito window or disable extensions to rule out browser add-ons.
Clear cookies and cache for chatgpt.com, and turn off secure-DNS or web-protection tools.
Turn off VPN, or try another network, then update the mobile or desktop app.

FAQ

What does "Something went wrong" mean in ChatGPT?

It is a generic error. It is often temporary; check status.openai.com, then retry or start a new chat.

More ChatGPT fixes

Last checked Oct 2026 against the official help page: OpenAI Help Center. Menus can differ by app version; follow the official page if a step doesn't match.