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PS5 Not Connecting to the Internet: Fix

Short answer: Set up and test your PS5's connection from its Network settings.

Is PlayStation 5 down?

Before you change settings, check PSN Service Status. If there's an outage, wait it out.

How to fix it: step by step

1. Go to Settings > Network > Settings > Set Up Internet Connection.
2. Choose your Wi-Fi network or wired LAN and enter the password.
3. Run the connection test.
4. Use a wired connection if possible.
5. Check PlayStation Network service status.

FAQ

Last checked Oct 2026 against the official help page: PlayStation Support. Menus can differ by app version; follow the official page if a step doesn't match.