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WhatsApp Backup Stuck: How to Fix It

Short answer: WhatsApp backups use Google Drive on Android and iCloud on iPhone. A stuck backup is usually caused by storage, connection, or account settings.

TL;DR: quick fix

Use Wi-Fi and keep the phone charging during the backup.
Check that your Google account or iCloud has enough free storage.
On iPhone, make sure iCloud Drive is on and WhatsApp is allowed in Settings > [your name] > iCloud.

Is WhatsApp down?

Before you change settings, check Meta Status. If there's an outage, wait it out.

How to fix it: step by step

Use Wi-Fi and keep the phone charging during the backup.
Check that your Google account or iCloud has enough free storage.
On iPhone, make sure iCloud Drive is on and WhatsApp is allowed in Settings > [your name] > iCloud.
On Android, confirm the right Google account is selected in WhatsApp > Settings > Chats > Chat backup.
Turn off "Include videos" to make the backup smaller, then try again.
Update WhatsApp and restart your phone.

FAQ

Can I move a WhatsApp backup between iPhone and Android?

Not through cloud backups; use WhatsApp's official chat transfer feature instead.

More WhatsApp fixes

Last checked Oct 2026 against the official help page: WhatsApp Help Center. Menus can differ by app version; follow the official page if a step doesn't match.