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Wi-Fi Connected but No Internet: How to Fix

Short answer: If your device shows Wi-Fi bars but nothing loads, the problem is usually the router, your internet provider, or your device's network settings.

TL;DR: quick fix

Check whether other devices on the same Wi-Fi can get online.
Restart your modem and router: unplug for 30 seconds, plug the modem in first, wait for it to connect, then plug in the router.
Check your internet provider's outage page or app.

Is Wi-Fi & Routers down?

Wi-Fi & Routers has no public status page. If friends on other networks see the same problem, it's probably an outage: wait and retry.

How to fix it: step by step

Check whether other devices on the same Wi-Fi can get online. If none can, the problem is the router or provider.
Restart your modem and router: unplug for 30 seconds, plug the modem in first, wait for it to connect, then plug in the router.
Check your internet provider's outage page or app.
If only one device is affected, forget the Wi-Fi network and reconnect, and turn VPN off.
Restart the device and update its operating system.
If you use a public Wi-Fi network, open a browser to complete the sign-in page.

FAQ

Why does my phone say "No internet connection" on Wi-Fi?

Your device reached the router but the router has no working internet connection, or a captive sign-in page has not been completed.

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Last checked Oct 2026 against the official help page: Apple Support. Menus can differ by app version; follow the official page if a step doesn't match.