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Facebook App Keeps Crashing? How to Fix It

Short answer: If the Facebook app crashes, freezes or won't open, Facebook's troubleshooting steps are: update the app, check your connection, close and reopen, then restart.

TL;DR: quick fix

Check if Facebook is down for everyone.
Update the Facebook (or Facebook Lite) app in the App Store or Google Play.
Make sure you're on a reliable Wi-Fi or mobile data connection.

Is Facebook down?

Before you change settings, check Meta Status. If there's an outage, wait it out.

How to fix it: step by step

Check whether Facebook is down for everyone: look at metastatus.com first.
Update the Facebook (or Facebook Lite) app in the App Store or Google Play.
Make sure you're on a reliable Wi-Fi or mobile data connection.
Close the app completely and reopen it.
Restart your phone or tablet.
Still crashing? Make sure you have free storage, then delete and reinstall the app; meanwhile you can use facebook.com in a browser. Report the bug in the app: Menu > Help and support > Report a problem.

FAQ

Will reinstalling Facebook delete my account or posts?

No. Your account, posts and photos are stored by Facebook; you just log in again after reinstalling.

Can I use Facebook while the app is broken?

Yes. Use facebook.com in a browser, and facebook.com/messages for chats.

More Facebook fixes

Last checked Nov 1, 2026 against the official help page: Meta Help Center. Menus can differ by app version; follow the official page if a step doesn't match.