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Messenger Not Working or Not Sending Messages

Short answer: If Messenger won't send or load chats, check your connection, update the app and restart.

TL;DR: quick fix
  1. Make sure you have a working Wi-Fi or mobile data connection.
  2. Update the Messenger app.
  3. Close and reopen Messenger, then restart your phone.

Is Messenger down?

Before you change settings, check Meta Status. If there's an outage, wait it out.

How to fix it: step by step

  1. Make sure you have a working Wi-Fi or mobile data connection.
  2. Update the Messenger app.
  3. Close and reopen Messenger, then restart your phone.
  4. Try sending from facebook.com/messages in a browser to see if the issue is the app.
  5. If one person never receives your messages, check whether either of you has blocked the other.

FAQ

Is Messenger down?

Check whether others report the same issue; if it works in the browser, the app on your phone is the problem.

More Messenger fixes

Last checked Oct 2026 against the official help page: Meta Help Center. Menus can differ by app version; follow the official page if a step doesn't match.

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