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Outlook.com Not Receiving Email: Fix

Short answer: If Outlook.com isn't getting mail, check storage, Junk, filters and forwarding.

Is Outlook down?

Before you change settings, check Microsoft 365 Service health. If there's an outage, wait it out.

How to fix it: step by step

1. Check your mailbox storage isn't full.
2. Look in Junk Email.
3. Review rules and filters that might move or delete mail.
4. Check forwarding settings.
5. Check service status in Outlook.com.

FAQ

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Last checked Oct 2026 against the official help page: Microsoft Support. Menus can differ by app version; follow the official page if a step doesn't match.