TikTok Videos Not Loading: How to Fix

Short answer: Videos that spin forever usually mean a slow connection or a full cache.

TL;DR: quick fix

Test another network: switch between Wi-Fi and mobile data.
Free up space: Profile > ☰ > Settings and privacy > Free up space > Clear cache.
Close TikTok completely and reopen it.

Is TikTok down?

TikTok has no public status page. If friends on other networks see the same problem, it's probably an outage: wait and retry.

How to fix it: step by step

Test another network: switch between Wi-Fi and mobile data.
Free up space: Profile > ☰ > Settings and privacy > Free up space > Clear cache.
Close TikTok completely and reopen it.
Update TikTok from the App Store or Google Play.
Restart your device.

FAQ

Why do some features not appear for me?

TikTok tests new features with limited groups, so some options may not be available on your account yet.

More TikTok fixes

Last checked Oct 2026 against the official help page: TikTok Support. Menus can differ by app version; follow the official page if a step doesn't match.