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TikTok Not Working? Official First Steps

Short answer: When TikTok misbehaves, TikTok's own first steps are: update, restart, test your connection, then clear the cache.

TL;DR: quick fix

Update TikTok and your phone's operating system.
Restart the app and your phone.
Switch between Wi-Fi and mobile data to rule out a weak connection.

Is TikTok down?

TikTok has no public status page. If friends on other networks see the same problem, it's probably an outage: wait and retry.

How to fix it: step by step

Update TikTok and your phone's operating system.
Restart the app and your phone.
Switch between Wi-Fi and mobile data to rule out a weak connection.
Clear the cache: Profile > menu (☰) > Settings and privacy > Free up space > Clear next to Cache.
If it still fails, report it: Profile > ☰ > Settings and privacy > Report a problem.

FAQ

Does clearing the TikTok cache delete my videos?

No. Clearing cache removes temporary files; drafts and downloads are separate options on the same screen.

More TikTok fixes

Last checked Oct 2026 against the official help page: TikTok Support. Menus can differ by app version; follow the official page if a step doesn't match.