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Xbox Not Connecting to the Internet: Fix

Short answer: Use Xbox's network troubleshooting to find where the connection fails.

TL;DR: quick fix

Check Xbox status for service outages.
Go to Settings > General > Network settings and select Test network connection.
Restart your console and router.

Is Xbox down?

Before you change settings, check Xbox Status. If there's an outage, wait it out.

How to fix it: step by step

Check Xbox status for service outages.
Go to Settings > General > Network settings and select Test network connection.
Restart your console and router.
Try a wired connection.

FAQ

What if the test fails?

Follow the on-screen solution for the specific error shown.

More Xbox fixes

How to Test Your Xbox Network Connection

Last checked Oct 2026 against the official help page: Xbox Support. Menus can differ by app version; follow the official page if a step doesn't match.