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Genshin Impact not working? Problems & fixes

Answer first: most Genshin Impact problems are fixed by checking whether Genshin Impact is down, updating the app or device, restarting, and switching networks. Below are step-by-step fixes for the most-searched Genshin Impact errors, each checked against Genshin Impact's official help pages.

Is Genshin Impact down right now?

Check the official the Genshin Impact notices on HoYoLAB and @GenshinImpact on X first.

Genshin Impact fixes

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