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Is Genshin Impact Down? Version 7.2 Maintenance and Update Help (Nov 2026)

Short answer: Genshin Impact's Version 7.2 "Hour of Ruin" update maintenance began on November 4, 2026 at 06:00 UTC+8 (5 PM ET on November 3) and was estimated to take 5 hours. HoYoverse is giving 300 Primogems for the maintenance and 300 for issue fixes. Update your game to play.

Is Genshin Impact down?

Before you change settings, check the Genshin Impact notices on HoYoLAB and @GenshinImpact on X. If there's an outage, wait it out.

How to fix it: step by step

1. Check the official notices first: the Genshin Impact notices on HoYoLAB and @GenshinImpact on X. HoYoverse posts maintenance times in UTC+8, so convert to your time zone.
2. Update the game client. PC: close the game, open the Genshin Impact Launcher and click Update. iOS: update in the App Store. Android: open the game and follow the on-screen directions.
3. On console, PlayStation: highlight Genshin Impact on the Home screen, press OPTIONS and choose "Check for Update". Xbox Series X|S: My games & apps > Manage > Updates, then update Genshin Impact.
4. Make sure you have enough free space: HoYoverse estimated the Version 7.2 pre-install at about 8 GB on PC and 3 GB on mobile with one voice-over pack (the exact size depends on which packs you have).
5. Claim your compensation from in-game mail. HoYoverse said mail goes out within 5 hours after maintenance ends and expires after 30 days. You must have reached Adventure Rank 5 by November 4, 2026 06:00 UTC+8.
6. If the update still won't install, contact Genshin Impact Customer Service, as the update notice advises.

FAQ

Last checked Nov 4, 2026 against the official help page: HoYoLAB (official Genshin Impact notice). Menus can differ by app version; follow the official page if a step doesn't match.