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Netflix Not Working on Your Smart TV: Fixes

Short answer: When the Netflix app on a smart TV freezes, won't open, or shows an error, a restart and sign-out usually fix it.

Is Netflix down?

Before you change settings, check Is Netflix Down?. If there's an outage, wait it out.

How to fix it: step by step

1. Check whether Netflix is down for everyone: look at help.netflix.com/is-netflix-down and recent posts from the service's official status account before changing anything on your device.
2. Fully power cycle the TV: unplug it for at least one minute, then plug it back in.
3. Restart your modem and router.
4. In the Netflix app, open Get Help > Sign out, then sign back in.
5. Update your TV's software and the Netflix app.
6. If your TV model is old, Netflix may no longer support it; check Netflix's help page for supported devices.

FAQ

More Netflix fixes

• Netflix Error NW-2-5: How to Fix It
• Netflix "Your Device Isn't Part of the Netflix Household": What to Do
• Netflix Error UI-800-3: How to Fix
• Netflix Keeps Buffering: How to Fix

Last checked Oct 2026 against the official help page: Netflix Help Center. Menus can differ by app version; follow the official page if a step doesn't match.