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Prime Video Error 5004: How to Fix

Short answer: Error 5004 is a sign-in problem: Prime Video couldn't verify your Amazon account details.

TL;DR: quick fix

Confirm you're using the correct Amazon account email/phone and password.
Reset your Amazon password if needed.
Update the app, then sign out and back in.

Is Prime Video down?

Prime Video has no public status page. If friends on other networks see the same problem, it's probably an outage: wait and retry.

How to fix it: step by step

Confirm you're using the correct Amazon account email/phone and password.
Reset your Amazon password if needed.
Update the app, then sign out and back in.
Restart the device.

FAQ

Why does 5004 appear after a password change?

Devices still using the old password need to sign in again.

More Prime Video fixes

Last checked Oct 2026 against the official help page: Prime Video Help. Menus can differ by app version; follow the official page if a step doesn't match.