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Prime Video Not Working: Freezing or Buffering Fixes

Short answer: If Prime Video freezes, stops or buffers, restart, update and check your connection.

TL;DR: quick fix

Restart your device and router.
Update the Prime Video app and your device software.
Turn off any VPN or proxy.

Is Prime Video down?

Prime Video has no public status page. If friends on other networks see the same problem, it's probably an outage: wait and retry.

How to fix it: step by step

Restart your device and router.
Update the Prime Video app and your device software.
Turn off any VPN or proxy.
Check your internet speed.
Uninstall and reinstall the Prime Video app.

FAQ

Does Prime Video work abroad?

Availability varies by country; see Prime Video help on watching while traveling.

More Prime Video fixes

Last checked Oct 2026 against the official help page: Prime Video Help. Menus can differ by app version; follow the official page if a step doesn't match.