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Prime Video Not Working on Smart TV

Short answer: For TV and streaming-stick problems, restart everything and update the app.

TL;DR: quick fix

Unplug the TV/stick for a minute, then plug it back in.
Restart your modem and router.
Update the Prime Video app and TV firmware.

Is Prime Video down?

Prime Video has no public status page. If friends on other networks see the same problem, it's probably an outage: wait and retry.

How to fix it: step by step

Unplug the TV/stick for a minute, then plug it back in.
Restart your modem and router.
Update the Prime Video app and TV firmware.
Sign out of Prime Video and sign back in.
Reinstall the app if the problem continues.

FAQ

Can Prime Video stop supporting old TVs?

Yes. Older devices may lose support; check Prime Video help for your device.

More Prime Video fixes

Last checked Oct 2026 against the official help page: Prime Video Help. Menus can differ by app version; follow the official page if a step doesn't match.