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TikTok Keeps Crashing or Freezing: Official Fixes

Short answer: If TikTok closes, freezes or crashes, TikTok's first steps are: update everything, restart, check your connection, clear the app cache, then report it.

TL;DR: quick fix

Update TikTok and your phone's operating system; TikTok says to run the latest versions before troubleshooting.
Close TikTok completely and restart your phone.
Switch between Wi-Fi and mobile data to rule out a weak connection.

Is TikTok down?

TikTok has no public status page. If friends on other networks see the same problem, it's probably an outage: wait and retry.

How to fix it: step by step

Update TikTok and your phone's operating system; TikTok says to run the latest versions before troubleshooting.
Close TikTok completely and restart your phone.
Switch between Wi-Fi and mobile data to rule out a weak connection.
Clear TikTok's cache: tap Profile > the 3-line Menu > Settings and privacy > Clear cache (or Free up space on some versions).
On Android, if many apps crash at once, update Google Chrome and Android System WebView in Google Play, then restart.
Still crashing? Report it: Profile > Menu > Settings and privacy > Report a problem, then follow the prompts or tap Need more help.

FAQ

Does clearing TikTok's cache delete my videos or drafts?

Clearing the cache removes temporary files, not your posted videos. Save any drafts you care about to your device first, just in case.

Should I reinstall TikTok?

If the steps above fail, reinstalling is a safe next step for posted content, but drafts stored only on the phone can be lost.

More TikTok fixes

Last checked Nov 1, 2026 against the official help page: TikTok Support. Menus can differ by app version; follow the official page if a step doesn't match.